Terms & Conditions

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Last updated: 19 August 2026

Welcome to Gonyane Safari Lodge, trading as Gonyane Safari Lodge, operated by Gonyane Safari Hub (“we”, “us”, “our”). These Terms & Conditions govern your use of our website and any bookings, services, or purchases made through it.

By using our website or making a booking, you agree to these Terms.

1. Who we are

We are a registered company based in Pretoria, South Africa, offering premium accommodation, airport transfers, guided safari tours, 4x4 vehicle rentals, and related travel experiences.

In short: These terms apply to your use of our website and services.

2. Eligibility

You must be legally able to enter into a binding contract to use our services. If you are booking on behalf of a business or another person, you confirm that you have authority to do so.

In short: You must have legal authority to book or buy from us.

3. Services and bookings

Our services may include accommodation, transfers, tours, vehicle rentals, and other travel-related experiences.

All bookings are subject to availability and confirmation. We may refuse or cancel a booking if we are unable to provide the service, if the information provided is incomplete or inaccurate, or if the booking conflicts with our operating conditions.

In short: A booking is only confirmed once we accept it.

4. Prices and payment

Prices are shown in South African Rand (ZAR) unless stated otherwise. Where applicable, taxes or fees will be shown at checkout or in the booking summary.

Payment must be completed using the available payment methods at the time of booking.

In short: Prices are in ZAR unless we say otherwise.

5. Cancellation and refunds

Cancellations and refunds are handled according to our Gonyane Policy and any service-specific rules shown at the time of booking.

Refund amounts may depend on how far in advance a cancellation is made, and certain services may have different cancellation terms.

In short: Cancellation refunds follow the policy shown for your booking.

6. Guest responsibilities

You agree to provide accurate information when booking or contacting us, and to use our services respectfully and lawfully.

You are responsible for any damage, loss, or misuse caused by you or your guests, subject to applicable law.

In short: Please use our services responsibly.

7. Business and consumer customers

These Terms apply to both consumers and business customers. However, where consumer protection laws apply, those rights remain in force.

Nothing in these Terms limits any rights that cannot legally be excluded.

In short: Consumers still keep their legal rights.

8. Intellectual property

All website content, branding, images, text, and design elements belong to us or our licensors and may not be copied or used without permission.

In short: Please don’t reuse our content without permission.

9. Website use

You may not use our website in any way that is unlawful, harmful, misleading, or disruptive. This includes attempting to interfere with the website, scrape data, or misuse forms or contact details.

In short: Use the site properly and lawfully.

10. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect or consequential losses. Our total liability for any claim will be limited to the amount paid for the relevant service, except where law requires otherwise.

In short: Our liability is limited where the law allows it.

11. Changes to services or these Terms

We may update these Terms from time to time. If changes are material, we will post the updated version on this page with a new date.

Continued use of the website after changes are posted means you accept the updated Terms.

In short: We may update these Terms when needed.

12. Governing law

These Terms are governed by the laws of South Africa. Any dispute will be handled in the courts of South Africa, unless consumer law requires otherwise.

In short: South African law applies.

13. Contact us

If you have questions about these Terms, contact us at:

Email: admin@gonyanesafari.com
Phone: +27 650788618

In short: Contact us if you need help